The L3 Splunk Admin & IT Operations Lead - RTM is responsible for providing high-level operational and technical leadership to Airbus. In addition to expert-level Splunk administration, this role acts as the operational backbone for the existing support team - driving day-to-day IT Operations Management (ITOM), continuous system reliability, and overall infrastructure availability. Working in a self-sufficient, multi-disciplinary team, the individual will mentor L1/L2 engineers, manage critical operational issues, and ensure strict alignment with ITIL processes (Incident, Problem, and Change Management).
Key Deliverables:
- Deliver business value and maintain high operational reliability.
- Provide strong operational and technical leadership to elevate the performance and capability of the L1/L2 support team.
- Provide transparent updates during Agile rituals (remaining work, roadblocks) and escalate risks proactively.
- Consistently ensure on-time, high-quality (first-time-right) delivery of operational sprints and platform enhancements.
- Introduce innovative, cost-effective automation and operational optimization solutions.
- Achieve high customer satisfaction by maintaining SLA/OLA compliance and minimizing mean time to resolution (MTTR).
Key Responsibilities:
- Take full ownership of technical operations and be available 24x7 for crisis management and major incidents.
- Provide daily operational guidance, mentoring, and escalation support to the L1/L2 operations teams.
- Perform trend analysis on daily, weekly, and monthly KPI reports to identify potential operational risks and execute continuous improvement plans.
- Review business-specific KPI dashboards and implement value-added monitoring and operational metrics.
- Drive Incident, Problem, and Change Management workflows to ensure resolution strictly within defined SLAs and OLAs.
- Conduct Root Cause Analysis (RCA) for complex outages and lead preventative action plans for permanent issue resolution.
- Maintain operational excellence through technical audits, system optimization, and standardizing team workflows.
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- Create, update, and review Knowledge Base articles, standard operating procedures (SOPs), and deliver training sessions to support staff.
- Collaborate with the Product Owner and IT leadership to align operational capabilities with future technical innovations.
- Drive end-to-end automation of recurring tasks using DevOps tools to increase efficiency across RTM run operations.
Knowledge & Skills:
Engineering graduate with 8–10 years of experience in Infrastructure Monitoring, Splunk Administration, and IT Operations Management in a matrix organization.
Must Know (Expert Level):
- Strong technical ownership with a proven track record of guiding L1/L2 support teams and resolving complex operational issues.
- System performance troubleshooting and RCA methodologies.
- Excellent verbal and written communication skills.
Intermediate Knowledge:
- Agile / Scrum ways of working.
- ServiceNow (ITSM platform administration and workflow usage).
Basic Knowledge:
- JIRA, Confluence, VersionOne, or equivalent project tracking tooling.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus India Private Limited
Employment Type:
Permanent -------
Experience Level:
Professional
Job Family:
Digital
By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
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