As a Key Account Manager, you will play a critical role in driving business growth by building strong, sustainable partnerships with key customers across your assigned territory. You will work closely with leadership, customers, and cross-functional teams to create mutual value, achieve commercial objectives, and deliver business results in line with company strategy.
Duties & Responsibilities
Achieve sales and profitability targets across key accounts within both broiler and layer segments.
Identify, pursue, and successfully close new business opportunities through the execution of BIAH’s Integrated KAM and Customer Business Planning (CBP) programs.
Consistently seek opportunities to expand business with existing customers while winning new opportunities through strategic account management.
Deliver short and mid-term financial targets for your assigned customers and territory.
Develop and maintain strong relationships with key stakeholders, decision-makers, and management teams within customer accounts.
Understand customer needs, challenges, and business priorities, and develop solutions that create value for both the customer and BIAH.
Position BIAH as a trusted partner by identifying opportunities for collaboration and mutual growth.
Lead the development of comprehensive customer solutions by combining BIAH products and services into compelling value propositions.
Develop customer-specific growth strategies based on market analysis, competitive insights, and customer objectives.
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Create and execute Key Account Business Plans aligned with local avian business strategies and organizational goals.
Optimize account penetration and maximize share of wallet through strategic planning and execution.
Build and lead effective key account teams to support account growth and opportunity success.
Ensure clear communication, alignment, and successful execution of agreed account strategies.
Collaborate with CX teams, Business Unit Managers, Area Business Managers, Business Service Heads, and other stakeholders to deliver customer success.
Align budgets, investments, and resources with account opportunities to maximize return on investment.
Provide accurate sales forecasts and business updates to support effective planning and decision-making.
Manage commercial agreements, pricing discussions, and receivables with assigned accounts.
Identify mutual growth opportunities and contribute to performance planning and development discussions for team members.
Regularly assess account potential, sales performance, market share, and growth opportunities by product segment and species.
Gather and analyze market trends, customer insights, and competitive intelligence to strengthen business strategies.
Maintain accurate and up-to-date customer information and activity records within the CRM system.
Develop and execute comprehensive territory and account plans to drive sustainable growth.
Maintain effective customer engagement through planned account interactions and agreed contact frequency.
Utilize data, customer insights, and digital tools to prioritize opportunities and maximize business impact.
Ensure all administrative responsibilities, reporting requirements, and customer records are completed accurately and on time.
About our Future Employee
Education : Bachelors degree, Masters degree Veterinary - Medicine / Economics/ Agriculture degree DVM / Animal Husbandry / Master of Science or Economics and/or Master of Business Administration is preferred.
Customer focused
Leadership competencies
Performance and Return on Investment-driven personality
Knowledge of Animal Health Industry Economics
Ability to work and thrive in matrix team environment
Proven ability to work cross-functional
Interpersonal and communication skills
Proven field experience of at least 8-10 years
History of successful performance.
Good English in word and writing
Proficiency in Excel, Word, Outlook and database applications.
Ability to travel (may include overnight travel).
Should reside in assigned geography or be willing to relocate.
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