IT Support Executive

Role Summary

The IT Support Engineer will be responsible for providing end-to-end technical support for all

plant-level IT systems including production floor equipment, hardware, network infrastructure,

shop-floor applications, and user devices. They will ensure high system uptime, timely

troubleshooting, preventive maintenance, and adherence to IT standards, while supporting day-to-

day operations critical to manufacturing continuity.

Key Responsibilities

Technical Support

• Provide first-line and second-line support for desktops, laptops, printers, scanners, handhelds,

PLC-connected systems, and production terminals.

• Diagnose and resolve hardware, software, and network issues raised by plant users.

• Install, configure, and maintain Windows OS, industrial applications, and security software.

• Manufacturing Systems & Applications

• Support MES, SCADA/HMI interfaces, SAP/ERP access, and shop-floor automation devices.

• Troubleshoot connectivity between OT (Operational Technology) and IT systems.

• Coordinate installation, updates, and patching for plant-critical applications.

Network and Infrastructure

• Manage LAN/WAN connectivity, Wi-Fi access points, switches, CCTV monitoring, access

control systems, and IP telephony.