IT Service Manager - Cigna Healthcare

About Cigna Healthcare

Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 13th on the Fortune 500 in 2025, Cigna is recognized as one of the most trusted and influential names in the industry.

Our mission is to improve the health, well-being, and peace of mind of those we serve.

You'll join a globally recognized organization where trust, clear communication, and a positive culture shape how we work. Our leaders are consistent, approachable, and supportive, helping you maintain balance while doing meaningful work.

We look for people who thrive in collaborative environments, care about meaningful change, and want to grow in a company that puts people first. At Cigna Healthcare, your work contributes to better care experiences and supports customers through important moments in their lives.

About the Role

As the Head of Service Management & Operational Readiness, you will lead the International Health (IH) Technology Service Management function supporting the Production Support operating model. You will be accountable for embedding consistent service management practices across operational readiness, service performance, problem management, and change enablement.

You will lead a specialist team and work closely with technology and business stakeholders to ensure new and changed services transition into support with the appropriate ownership, governance, documentation, monitoring, and operational controls in place. Success in this role requires balancing governance discipline with practical delivery and sustainable operational outcomes.

What You'll Do

• Lead the IH Service Management function and establish governance, standards, priorities, and operating routines that support the Production Support model.

• Manage and develop a team responsible for Service Performance, Problem Management, and Change Enablement, providing coaching, prioritization, and performance leadership.

• Define and maintain operational readiness standards, ensuring services transition into production support only when ownership, documentation, monitoring, support processes, and controls are established.