IT Service Management Representative

THE WORK: Explore opportunities to innovate and enhance. You will perform independently and become a subject matter expert while actively participating and contributing in discussions. Your contributions will help provide effective solutions to work-related challenges. This role embraces the mastery of Microsoft Power Business Intelligence, inviting you to engage with enthusiasm and dedication. Join us in making a meaningful impact and growing your expertise in a supportive environment.

Manage and operate infrastructure and operations in alignment with service and experience level agreements. Maintain reliable and secure information technology infrastructure to support organizational needs. Identify opportunities for continuous improvement to enhance services and increase operational effectiveness. Collaborate with colleagues to ensure smooth and efficient infrastructure management. Monitor system performance and implement necessary adjustments to maintain optimal functionality.

HERE'S WHAT YOU WILL NEED:

Master proficiency in Microsoft Power Business Intelligence. Expert proficiency in ServiceNow IT Service Management. A minimum of 1 of experience in relevant related skills. Bachelor's Degree in relevant field of studies

BONUS POINTS IF YOU HAVE:

Advanced problem solving Intermediate data analysis Advanced communication Intermediate critical thinking Advanced project coordination