IT Operations Analyst II

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Track Description:

• 4+ years of experience in application support with good communication skills

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- Desired Skills:

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• Should have worked in Application support

• Ability to research issues and derive solutions from existing knowledge base

• Ability to document newly derived solutions clearly and concisely for the benefit of the other team members/customer.

• Will require to work in US hours shift and or weekend shift on a rotational basis

• Monitor service platforms by available monitoring tools

• Initiate troubleshooting activities if something wrong is found by monitoring

• Answer service-related questions and feedback from users thru email and phone

• Provide user access control and termination, as and when requested

• L1 and L2 ticket handling, basic troubleshooting, and incident resolution wherever possible