Investigation Associate, Relay Product Excellence

At Amazon, we move fast — and keeping our transportation network safe and compliant requires sharp, detail-oriented investigators who thrive on data. As an Investigation Associate, you'll sit at the intersection of risk management and identity verification, working through cases methodically using standard operating procedures while maintaining the speed and accuracy our operations demand. Your day-to-day will involve reviewing and verifying identities across multiple processes, spotting inconsistencies, and resolving issues as per SOP. You'll balance thoroughness with efficiency — every case matters, and so does every minute. This role suits someone who finds satisfaction in pattern recognition, clear processes, and measurable outcomes. We're looking for candidates with a background in transportation or risk management who can bring analytical rigour to high-volume investigative work. You should be comfortable working in a 24×7 rotating shift environment with flexible weekly offs — our network never sleeps, and neither does our commitment to safety. If you're energized by problem-solving at scale and want to play a direct role in protecting the integrity of Amazon's transportation operations, this is your opportunity.

Key job responsibilities

1. Conduct investigations as per SOP
2. Take appropriate action to identify and help - minimize the risk posed by fraud or abuse patterns and trends
3. Consistently achieve daily/weekly/monthly targets and quality standards for investigations
4. Knowledge to systematically escalate problems or variance in the information
5. Experience to follow through on the resolutions to ensure they are delivered
6. Participate in ad-hoc projects and assignments as necessary

Basic qualifications

• Bachelor's degree or above
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Work flexible schedules including weekends, nights, and holidays

Preferred qualifications

• 6 months to 1 year of experience

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