Interior Design Co-worker_Purva

Who you are

We are looking for a passionate Home Furnishing Consultant who is enthusiastic about home furnishing, retail, and interior design. You thrive in a fast-paced environment and are motivated by improving people’s lives at home through creative and functional furnishing solutions. You enjoy working in a team, generating innovative ideas, and engaging with customers to provide an exceptional shopping experience.

You have:

•A strong understanding of home furnishing trends, interior design, and the IKEA way of presenting products. •Broad knowledge of IKEA’s product range, store communication, and mechanical sales system. •Experience in identifying opportunities for cross-selling, upselling, and add-ons. •The ability to communicate effectively with customers, understand their needs, and create tailored furnishing solutions. •Proficiency in design-related software such as AutoCAD. •A hands-on approach to tasks with keen attention to detail and the ability to meet deadlines. •A collaborative mindset and willingness to work as part of a team.

Your responsibilities

As a Home Furnishing Consultant, you will:

•Stay up to date with home furnishing trends and customer needs to create inspiring and functional home furnishing solutions. •Engage with customers to provide professional whole-room design consultations, ensuring a seamless and enjoyable buying experience. •Collaborate with internal teams, including Customer Relations and your designated trinity team, to effectively implement daily work plans. •Use global tools and best practices to ensure high-quality, efficient, and simple design solutions. •Contribute innovative ideas in workshops by leveraging knowledge of retail, competitors, and customer insights. •Guide customers through the purchasing, design, and after-sales processes for a smooth and convenient experience. •Maintain IKEA’s brand identity, values, and vision while delivering outstanding service.

Performance Indicators

Your success in this role will be measured by: •Sales turnover and customer satisfaction. •Customer purchasing lead time. •Reduction in customer complaints.

Together as a team

We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!