NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.
🔷 Role Summary
We are looking for an entry-level Server Operations Specialist (L1) to support Windows server environments in a global enterprise setup. The role focuses on real-time monitoring (“eyes on glass”), incident handling, and operational support across on-prem and cloud infrastructure. The candidate will be responsible for ensuring system availability, proactively identifying issues, and coordinating with stakeholders and vendors for timely resolution.
🔷 Key Responsibilities
- Perform 24x7 monitoring of infrastructure systems (eyes on glass) and proactively detect anomalies or alerts
- Lead incident bridge calls, coordinate with internal teams and vendors for issue resolution
- Handle incident/service requests via ServiceNow, ensuring SLA adherence
- Perform initial troubleshooting (L1 level) for Windows servers and escalate when required
- Monitor system health using tools such as AppDynamics (and optionally Splunk)
- Ensure timely communication and updates to stakeholders during incidents
- Support server availability, performance tracking, and alert management using monitoring tools
- Assist in maintaining runbooks, SOPs, and operational documentation
- Work closely with cross-functional teams to ensure smooth service operations
🔷 Required Skills & Qualifications
- Bachelor’s degree: B.E. / B.Tech / MCA
- 1–3 years of experience in server operations / infrastructure monitoring / IT support
- Basic understanding of Windows Server environments
- Hands-on experience with ServiceNow or similar ITSM tools
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- Exposure to monitoring tools (AppDynamics preferred)
- Good understanding of incident management and escalation processes
- Strong communication skills and ability to work in a global environment
- Ability to respond to alerts and reprioritize tasks dynamically
🔷 Good to Have Skills
- Basic knowledge of Splunk or other log analysis tools
- Understanding of VMware / virtualization environments
- Exposure to cloud environments
- Basic understanding of infrastructure components (servers, storage)
🔷 Behavioral Competencies
- Strong analytical and troubleshooting mindset
- Ability to work under pressure in high-availability environments
- Team collaboration across global stakeholders
- Willingness to learn and adapt to new tools and technologies
🔷 Work Requirements
- Willingness to work in 24x7 rotational shifts
- Ready to work from office (GCC location)
- Ability to handle critical incidents and high-priority alerts effectively
🔷 Success Criteria
- Timely incident detection and escalation
- Adherence to SLAs and operational KPIs
- Effective coordination during outages
- Reduction in incident resolution time and improved system uptime
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”
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