Infrastructure Analyst

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Work closely with vendors to manage windows server environment and responsible for planning and delivery of solutions and services for Linux and Windows/ESX environment.

Should have exposure in managing servers hosted in data center's ( 1000+ ...)

Ensure all services are delivered as per agreed SLAs/OLAs, quality and scope

Perform change / problem /incident management as per ITIL process

Individual ensures that system hardware, operating systems, and related procedures adhere to organizational policies.

Strong design level knowledge of hardware, RAID solutions and designing high available Clustered environments

Maintain and develop installation, operational and configurable procedures.

Have regular operational calls with the vendor to proactively identify any issues in the operating environment.

Individual will work closely with vendors in performing daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.

Work closely with the vendors / partners to make sure all servers are compliant to organizational security policies.

Perform periodic performance reporting to support capacity planning Work with IT vendors and partners to optimize service levels and improve performance

Expertise knowledge to validate solutions provided by vendors/partners to achieve sustainable environment

Participate as a key member of the delivery to ensure vendors are equipped with required information to deliver daily operations

Core Technical Skills that are a MUST