Improvement And Performance Manager

About this opportunity:

The Improvement & Performance Manager-Packet Core for Service Line Operate Service Improvement is a key position reporting to the Manager-Service Improvement. Its responsible for identifying, drive, support and facilitate efficient & effective transformations/changes-from business needs to business results, delivering improved customer, operational and/or financial performance impact or required culture changes.

What you will do:

• Drive improvement projects in MS contracts/delivery organization with defined tangible business targets aiming at cost reduction, improved customer experience, network performance.

• Accountable for WO/ticket/alarm reduction initiatives per contract

• Perform Alarm, TT, WO correlations to resolve the chronic issues in the network. Validate and analyze the network performance reports & prepare action plan for network improvement.

• Participate in technical discussions in view to improve overall network performance and make recommendations wherever possible from the problem management perspective.

• Propose and ensure best practices are followed within all related functions

• Perform KPI Trend monitoring and post-deviation analysis.

• Identify, prescribe, and drive the implementation of pro-active prevention methods in problem handling.

• Drive maintains and track actions undertaken to drive improvements following governance methods.

• Identify SPOF and drive mitigation plans to minimize impact.

• Maintain RISK register for the identified risks and drive them to minimize impact or mitigation.