Implementation Manager

Job Description

Join the team redefining how the world experiences design.

Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.

Where and how you can work

Our flagship office is in Sydney, Australia, but we've made our way from down under, to a hub in San Francisco, which is now home to our US operations. We offer flexibility in how and where you work. We trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.

About the Team

The Implementation team at Canva plays a pivotal role in enabling customers to unlock the full value of Canva Enterprise. We help organizations streamline workflows, maintain brand consistency, accelerate campaign launches, and foster design independence—all while ensuring security and scalability.

As part of this dynamic global team, you'll drive user engagement and adoption toward our activation targets. Together, we make implementation a key differentiator that deepens customer success.

About the Role

This is an exciting opportunity to join Canva’s Global Implementation team as a foundational member. You’ll partner with enterprise and strategic customers for 45 days to lead smooth, value-driven implementations—from product configuration and tailored training to driving user adoption and engagement.

As a product expert and trusted advisor, you’ll ensure customers are empowered, confident, and fully equipped to design and grow with Canva—directly contributing to our shared success and mission.

What you'll do

• Become a Canva product expert. Be the go-to resource for customers within 30 days. Lead complex enterprise onboardings, including account configuration such as SSO/SAML, SCIM provisioning, and domain verification, ensuring customers realize the full value of Canva's platform.

• Partner 1:1 with clients. Develop tailored rollout frameworks that align Canva's best practices with each customer's business structure and goals, ensuring a smooth and successful Canva launch for an evolving set of customers.