iGPM & BD PLW Consultant for Application support and Maintenance

Company Description

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

General:

- Consultant expected to have basic understanding of ITIL framework to collaborate and handle with end-user issues / tickets raised via SMT/ ITSM.D(Service Now) tool

- Excellent problem-solving, consulting and decision-making skills.

- Handling incident, problem tickets, service requests in iGPM and Planisware.

- Good communication and interpersonal skills.

- Should be able to work independently with minimal supervision

Key skill set required:

- Knowledge on SQL, PL/SQL,D2K forms and reports.

- Azure and Cloud technologies.

Core Functional Knowledge:

- Planisware Knowledge is added more advantage.

- Project Management and resource planning knowledge

- Solving support tickets with immediate solutions or workaround.

- Performance issue analysis.

- Ownership on assigned tickets till closure of that ticket.

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Should be able to independently analyze and debug the problems.

- Should be able to analyze and document the solutions and implement the same.

- Follow-ups and taking complete ownerships towards assigned tasks.

- Preparation of Support or domain documents.

- Should able to do quick analysis and deeper view on issue.