Human Resources Operations Analyst (APAC) - Cigna Healthcare

Purpose

The Human Resources Operations Analyst will provide administrative services to support the APAC Human Resources Operations Team in managing the day-to-day payroll and benefits administration for APAC regions including but not limited to India, Malaysia, Hong Kong, Singapore and Australia.

Key Responsibilities:

• Support the Payroll Senior Analysts and Human Resources Operations APAC Lead with the day-to-day administration of payroll across APAC

• Being an initial point of contact for employees in relation to the administration of Human Resources systems and demonstrate the confidence and knowledge to bring any queries to a satisfactory and timely resolution

• Effectively communicate with our third-party payroll provider to make sure all required settings accurately in the respective Human Resources systems

• Maintaining latest employee data in Human Resources including but not limited to payroll system, absence management and time attendance systems, providing guidance to employees and managers as required

• Administration of a range of employee benefits including group medical, group life etc for all APAC regions

• Responsible for employee’s enquiry relating to payroll, benefits and absence, ensuring compliance with statutory notification and reporting requirements

• Provide customer service support to internal and external customers. Support communication tools to enhance understanding of the company's employee value proposition.

• Support auditing of benefit and payroll data within the APAC Human Resources Operations Team both to maintain data integrity

• Administer invoices by reconciling, tracking and obtaining authorisation within agreed timescales