HR Service Delivery Analyst

Skill required: Employee Services - Employee Data Process Design Designation: HR Service Delivery Analyst Qualifications:Any Graduation Years of Experience:3 to 5 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? This role involves a deeper understanding of the Employee & Org data management process and leveraging expertise to solve specific problems related to workforce management. The role includes training and developing the team s functional knowledge, administering satisfaction surveys, and providing general support to client employees and communication. o Read, understand, and analyze client processes as a subject matter expert. o Execute processes accurately and timely as a hands-on processor. o Master the given process and help team members overcome process-related queries. o Escalate issues and seek advice when faced with complex problems. o Pay close attention to the quality of written and verbal English skills within the team. o Create logical plans, realistic estimates, and schedules for activities or project segments.

o Ensure LWI’s are followed and updated regularly and train team members on process updates. o Ensure process controls are followed; maintain, validate, and update process documentation to ensure compliance. o Perform “Root Cause Analysis” on issues faced and suggest appropriate corrective actions. o Propose process improvement ideas to reduce time, improve accuracy, or enhance controls. o Participate in Knowledge Transfer of any process/client and acquire in-depth knowledge as an SME. o Participate in various internal or client initiatives related to the process. o Understand existing performance metrics, how they are measured, and improve the measurement system.

• Team Support:

o Plan proper allocation of work. o Support Team Lead / Manager with daily stats/reporting and MOS. o Update process metrics daily and maintain MIS. o Be available on the floor to resolve process-related issues. o Participate in team-building activities and organizational initiatives. o Complete training needs analysis for the team through quality reports and knowledge tests. o Follow the Quality Check and Audit mechanism within the process to ensure delivery on SLA’s. o Ensure and maintain the security and confidentiality of client data. o Assist in training/educating team members on learning and acquiring skills in the process. What are we looking for? • Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels.