HR Delivery Manager – Senior Vice President

Citi is looking for an experienced HR Delivery Manager at the Senior Vice President level to lead a team of HR professionals and drive the seamless delivery of HR services across a global, matrixed organization. In this senior role, you will serve as the primary point of accountability for HR service quality, stakeholder engagement, and operational performance across your designated client populations. This is an opportunity to shape how HR delivers impact at scale, partnering with senior business leaders and cross-functional HR teams to translate strategy into measurable outcomes.

Responsibilities

- Lead a team of HR professionals to deliver high-quality HR services across the full employee lifecycle, setting clear goals and maintaining accountability for team performance.

- Act as the senior escalation point for complex employee relations matters, ensuring well-considered, consistent, and compliant outcomes for managers and employees.

- Partner with HR Business Partners, Centers of Excellence and other HR Delivery Pillars and Disciplines to align HR priorities with business needs and ensure coordinated end-to-end delivery across regions and populations.

- Oversee and guide the execution of key HR programs including performance management, talent reviews, organizational design, year-end compensation, and employee listening initiatives.

- Own performance management for assigned portfolios, including KPIs, SLAs, TATs, volume trends, quality metrics, and risk indicators.

- Coach and develop HR team members through direct guidance, structured development, and ongoing feedback to build a high-performing, capable HR function.

- Advise senior business leaders on people management, talent strategy, and organizational effectiveness to strengthen leadership capability across the organization.

- Manage risk across HR operations by ensuring all decisions and processes meet compliance standards, regulatory requirements, and Citi's internal policies, escalating issues with transparency where required.

Required Qualifications & Skills

- 10 or more years of progressive HR experience, with demonstrated seniority across generalist, advisory, or HR operations functions.

- Ability to lead, develop, and hold accountable a team of HR professionals in a fast-paced, global environment.