Head of Employee Relations, India

Hyrbid working - 3 days in the office 2 days working from home

About the role

The India Head of Employee Relations leads the full ER and People Relations agenda for BT India across ~14,000 colleagues. The role is responsible for ensuring BT operates a fair, safe, compliant, and values-driven workplace by driving ER governance, leadership advisory, POSH compliance, labour law readiness, transformation support, investigations, and proactive risk mitigation.

This role provides full leadership to the People Partners team who manage ER advisory, investigation support, redeployment, redundancies, manager guidance, business partnering for transformation, and colleague relations.

The role is also responsible for interpreting and operationalising India’s Four Labour Codes (Wage Code, Social Security Code, Industrial Relations Code, and OSH Code), leading policy redesign, transformation change, and cross-functional compliance readiness.

Given the scale, regulatory complexity, and risk exposure, this role must be held by leader capable of influencing senior stakeholders, balancing commercial and legal perspectives, driving organisational change, and safeguarding BT’s reputation and culture.

What you’ll be doing

• Lead the Employee Relations strategy for BT India, ensuring fair, consistent and timely resolution of complex and sensitive employee matters.

• Provide strategic ER leadership across business transformation, organisational change, workforce planning, redeployment, redundancy and restructuring activity.

• Lead, develop and coach the People Partners team, strengthening advisory capability, stakeholder influence and leadership support across the business.

• Partner with HR, Legal, Compliance, Finance, Security and senior business leaders to manage people risk and enable successful business outcomes.

• Oversee ER governance, reporting, quality assurance, case auditing, documentation standards and continuous process improvement.