We are looking for a Service Delivery Line Manager to lead and drive delivery excellence for Network Management Custom Application Software Development. The role is responsible for managing service delivery execution, operational performance, people leadership, financial management, and customer satisfaction while ensuring compliance with Ericsson processes, standards, and strategies. The scope includes management of internal workforce and ARPs involved in delivering projects across Network management product and EDA Custom application development activities. The role acts in accordance with the Ericsson Leadership Framework and promotes Ericsson values, ethics, and culture to drive high performance and operational excellence.
What you will do
Lead end-to-end service delivery execution Network Management Custom Adaptation Software Development projects
Ensure delivery performance against defined KPI, SLA, quality, cost, and timeline targets
Drive planning and execution of work including risk management, financial control, and change management
Manage operational delivery teams, ARPs to ensure efficient execution
Ensure adherence to Ericsson BCSS Service Delivery strategies, global processes, methods, and tools
Drive resource and competence management to ensure the right resources, skills, and cost structure are in place
Lead performance management activities for the unit to achieve operational and business objectives
Manage unit financials, forecasts, and budget to secure operational efficiency
Support succession planning and talent development to ensure business continuity
Ensure compliance with local regulations, customer requirements, and Ericsson standards
Promote a strong safety culture and ensure adherence to Environmental and Occupational Health & Safety (E+OHS) standards
Foster employee engagement, well-being, and high-performance culture within the organization
Build strong collaboration with customers, internal stakeholders, and cross-functional teams
The skills you bring
Total Experience - 18 -20 yrs
Strong experience in Software Development delivery
Extensive knowledge of Software Development Life Cycle Management
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Proven people leadership and line management experience
Strong understanding of service delivery operations, project execution
Financial and operational management capability
Risk management and change management expertise
Knowledge of Ericsson delivery processes, tools, and methodologies is an advantage
Strong stakeholder and customer management skills
Strong communication, planning, and organizational skills
Ability to manage complex operational and organizational challenges in a fast-paced environment
Strong understanding of Devops, Security for Software Development at Service Delivery Organization.
About this opportunity:
Ericsson invites you to join our team as a Service Delivery Line Manager. This dynamic role is focused on supporting service sales directly or indirectly through the allocation of our team's resources. As a Service Delivery Line Manager, you will play an essential role in aligning with and understanding our overarching Service Delivery Processes, Models, Tools, and Strategies. Safety is paramount in our operations, with all work being carried out within Occupational Health and Safety requirements. This opportunity requires the management of both our internal workforce and our ARPs/ASPs. Acting in accordance with the respected Ericsson Leadership Framework, the successful candidate will promote the organization's corporate values, ethics, and culture, driving optimum performance.
What you will do:
Implement Performance Management for the correct understanding and adherence to processes, methods, and tools.
Conduct Resource and Competence Management to ensure cost-effective allocation of quality resources.
Oversee unit finance to guarantee a secured budget for the unit.
Assure service delivery execution aligned with well-defined KPI/SLA/targets for contract-conforming deliveries.
Collaborate with and support service sales to back our delivery.
Apply the Service Delivery Strategy, translating strategic plans to the unit level.
The skills you bring:
Competency Management, SRM Process, Merlin and data analytics.
Capacity Planning, SRM Process, forecasting tools and data analytics.
Strategic Planning.
Sales process.
Financial structures for Service Delivery.
Work Level Agreement (WLA) and Service Level Agreement (SLA).
Financial Acumen.
Customer Insights.
Employee Performance Management.
Market insights.
Ericsson Business Processes Knowledge.
Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Chennai, Bangalore, Gurgaon, Noida, Pune, Kolkata
Req ID: 785564
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