Head IRM Global Claims Processes & SSC Operation

About DHL Group and IRM:

DHL Group is the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.

In Insurance & Risk Management (IRM) we focus on being trusted advisors by connecting with business colleagues and understanding their needs. We manage and mitigate risk and deliver quality insurance products and services to protect the company’s employees, assets and liabilities and to meet its contractual obligations to customers across the group. As our business keeps growing, we want you in our APAC region.

Ready to immerse yourself in the exciting world of IRM? Join the team and bring your expertise on board! As part of DHL Group, you will be working with a global network of IRM colleagues and benefit from a wide range of development opportunities.

We are looking for an immediate, full-time, permanent position in APAC at Chennai, Indore or Mumbai, India.

Job Purpose:

Develop and execute programs aimed at claims management efficiency improvements, uniformity and customer experience. Play a pivotal role in shaping and implementing strategies to optimize claims management processes & tasks across the global Claims organization incl. the creation, usage and management of IRM’s global Claims Shared Service Centre capacities. Responsible for developing and implementing strategies to drive continuous improvement initiatives, standardize and streamline processes, especially in preparation for digitization and automation of End to End claims processes as well as ensure the highest standards of quality throughout the department. Responsible for developing SSC business case and implementation with all relevant stakeholders, adhering to best practice and cost optimisation. As may be requested perform additional task for IRM in India such as insurance distribution support and operations management, IT shared service centre build up and management.

Your tasks:

• Collect, map and harmonize claims handling processes for all IRM lines of insurances to increase efficiencies, accelerate processes and reduce the cost per claim, including underlying authority and deductible levels per line of insurance