Head - Cloud Collections & Strategy

Position : Head - Cloud Collections & Strategy

Department : C&P Collections

Function : Service Operations

Location : Noida

Reports to : Head - National Collections – SME

POSITION SUMMARY

We are seeking an experienced Head - Cloud Collections & Strategy to drive revenue collections and improve cash flow across our SaaS business portfolio. The role will be responsible for managing customer receivables, reducing overdue payments, minimizing bad debt, and ensuring timely collections from enterprise customers.

The ideal candidate should have a strong understanding of both SaaS subscription/usage-based business models alongwith Telecom Products.

Candidate will lead collection teams, develop effective collection strategies, monitor customer payment behavior, and work closely with Sales, Finance, Customer Service, Legal, and Operations teams to achieve collection targets.

PRINCIPAL ACCOUNTABILITIES

• Lead and manage regional collections operations for SaaS customers and Telecom Customer.

• Develop and execute collection strategies to improve recovery rates and reduce outstanding receivables.

• Monitor customer payment trends, identify risk accounts, and drive proactive collection actions.

• Ensure achievement of collection, DSO (Days Sales Outstanding), and bad debt targets.

• Work closely with Sales, Finance, Customer Success, Operations, and Legal teams to resolve payment issues and customer disputes.

• Build strong customer relationships to facilitate timely payments while maintaining customer satisfaction.