Hardware Failure Analysis Engineer

SpaceXAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company’s mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All employees are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates.

ABOUT THE ROLE:

As a Hardware Failure Analysis Engineer, you will serve as an expert in firmware, hardware specifications, vendor relations, and failure analysis. You will proactively identify and resolve hardware issues, manage RMA processes, and stay ahead of emerging hardware technologies to support SpaceXAI's data center operations. This role demands deep technical expertise in hardware diagnostics, and forward-looking hardware evaluation.

RESPONSIBILITIES:

• Analyze firmware packages and hardware specifications for upcoming releases for compatibility, performance, and reliability in SpaceXAI's data center environment. Run security scanning and CVE / vulnerability analysis on firmware and related components. Flag safety issues (electrical, thermal, power-protection, fail-safe behavior) before the package hits the floor.

• Investigate and diagnose hardware failures, including "grey failures" (ambiguous or intermittent issues), proving them as true hardware defects through rigorous testing and data analysis.

• Manage vendor relationships, including initiating RMA (Return Merchandise Authorization) claims, negotiating beyond standard processes when necessary, and holding vendors accountable for resolutions.

• Collaborate with Data Center Operations Technicians to troubleshoot, repair, and optimize hardware systems in real-time.

• Develop and implement monitoring tools, scripts, and processes to detect hardware anomalies early and minimize downtime.