Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Guest Relations Executive
Position Summary: We are seeking a highly motivated and customer-oriented Guest Relations Executive to join our team. The successful candidate will be responsible for ensuring exceptional guest experiences by addressing their needs, resolving issues, and maintaining positive relationships throughout their stay.
Key Responsibilities:
Greet and welcome guests upon arrival, ensuring a warm and professional first impression
Handle guest inquiries, requests, and complaints promptly and efficiently
Coordinate with various departments to fulfill guest needs and resolve issues
Manage guest check-in and check-out processes, ensuring smooth transitions
Provide information about hotel facilities, services, and local attractions
Maintain accurate guest records and update information in the hotel management system
Handle reservations, modifications, and cancellations as needed
Assist with concierge services, including booking transportation and making restaurant reservations
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Monitor guest satisfaction and collect feedback to improve service quality
Ensure compliance with hotel policies and procedures
Assist in organizing and coordinating special events or VIP guest arrangements
Maintain a clean and organized front desk area
Qualifications:
Bachelor's degree in Hospitality Management, Tourism, or related field preferred
2+ years of experience in guest relations or customer service roles, preferably in the hospitality industry
Excellent communication and interpersonal skills
Fluency in English; additional languages are a plus
Strong problem-solving abilities and attention to detail
Proficiency in hotel management software and Microsoft Office suite
Ability to work flexible hours, including evenings, weekends, and holidays
Professional appearance and positive attitude
Ability to work well under pressure and in a fast-paced environment
Skills and Competencies:
Outstanding customer service orientation
Empathy and patience when dealing with guest concerns
Ability to multitask and prioritize effectively
Strong organizational and time management skills
Cultural sensitivity and adaptability
Team player with the ability to work collaboratively across departments
Discretion in handling confidential information
We offer a competitive salary, benefits package, and opportunities for professional growth within our organization. If you are passionate about creating exceptional guest experiences and thrive in a dynamic hospitality environment, we encourage you to apply for this exciting position.
Location:
On-site –Bengaluru, KA
Scheduled Weekly Hours:
48
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
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