GTM & Strategy, Model API

About Sarvam

Sarvam is building the bedrock of Sovereign AI for India. The company is developing India’s full-stack sovereign AI platform, building across research, models, infrastructure and applications with a singular focus on making AI genuinely work for India. Sarvam works with leading enterprises and public institutions and is backed by Lightspeed, Peak XV, and Khosla Ventures. Sarvam partners with India’s leading brands, including Tata Capital, SBI Life, CRED, IDFC, and LIC.

About the Role

This role sits at the intersection of customer success, technical problem-solving, and market intelligence. You’ll own API customer relationships end-to-end — running demos, debugging integrations, writing scripts to unblock customers, and relaying precise model feedback to Sarvam’s research teams. A strong fit for someone early in their career with genuine technical curiosity and excellent communication skills.

What You’ll Do

• Own customer relationships end-to-end: run demos, onboarding sessions, and integration walkthroughs; get customers from API key to working product fast; stay with them through production.

• Build and tinker: write scripts to unblock integrations, build small demo apps that show customers what’s possible, and create reference implementations others can reuse. Handle problems directly rather than escalating them.

• Be the voice of the customer inside Sarvam: relay model feedback (transcription errors, voice quality gaps, translation failures, LLM output issues) to research and engineering with enough specificity that they can reproduce and prioritise; then close the loop with the customer.

• Surface market insights: track what customers and prospects are building, map the competitive landscape, spot recurring patterns across accounts, and bring a point of view to GTM and Product — not just a data dump.

What We’re Looking For

• 3+ years in a customer-facing role: customer success, solutions, pre-sales, or developer advocacy at a tech company; strong internship experience counts (impact > years).