To drive efficient, compliant, and customer-centric branch operations for the Gold Loan business, ensuring seamless execution of end-to-end processes including disbursement, servicing, custody, and regulatory adherence, while supporting business growth and superior customer experience.
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Key Responsibilities
Branch Operations Management
Oversee end-to-end gold loan operations including sourcing support, appraisal coordination, disbursement, renewals, and closures
Ensure adherence to defined TATs and operational SLAs across all customer transactions
Manage daily branch activities including cash handling, documentation, and transaction processing
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Gold Loan Process & Custody Management
Ensure secure handling, storage, and audit of pledged gold and related documentation
Maintain strict control over gold custody, vault operations, and reconciliation
Monitor adherence to valuation standards and internal guidelines for gold appraisal
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Compliance & Risk Management
Drive 100% compliance with regulatory norms, internal policies, and audit requirements
Conduct periodic internal checks on KYC, documentation, and transaction accuracy
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