Functional Consultant (M&A)

About Us:

HighRadius provides a single Agentic AI platform for the Office of the CFO. It integrates 180+agents that orchestrate end-to-end processes across Order-to-Cash, Close & Reconciliation, Consolidation & Reporting, Accounts Payable, B2B Payments, and Treasury. HighRadius guarantees operational KPI improvements by mapping them to specific agents on the platform. With a 3-6 month go-live period, HighRadius drives value creation at 1300+ enterprises such as 3M, Unilever, Bristol-Myers Squibb Company, Red Bull, Lufthansa, and more. HighRadius has been consistently recognized as a market leader by Gartner, IDC, and Forrester.

Job Summary :

Functional Support Consultant will be responsible for providing support to our high-end, robust and scalable SaaS products. He/She plays a significant role as an extension of our internal teams, the ultimate HighRadian ambassador who delivers continuous support from the advent of the conflict to the time it gets resolved. S/he should be keen to learn about our complex software products and have a people-first mentality. If you are ready to leverage your grit, creativity and bit of wit and humor to experience an awesome company culture - then you should be a HighRadian!

Responsibilities :

• Responsible for providing product support to users of the Highradius applications.

• Own customer reported issues and drive them to resolution meeting the SLAs

• Provide a delightful customer experience by partnering with internal and external stake holders

• Supports and contributes to the growth of best practices for delivery of HighRadius Support services

• Understand HighRadius application troubleshooting practices to ensure successful resolution of the issues.

• Have the will to learn and understand our products and their features to support and educate clients