We are excited to announce the launch of our new store in Chandigarh , an important step in our journey to create a better everyday life for the many people. Following the successful openings of our two stores in Delhi, this new location strengthens our presence in Northern India and brings IKEA closer to customers in one of the country's most dynamic and culturally rich cities. As we prepare to open our doors in Chandigarh we are looking for passionate co-workers who share our values, are inspired by home furnishing, and are committed to creating meaningful experiences for our customers. Together, we will make IKEA more accessible, deliver a seamless omnichannel experience, and continue building long-term relationships with the many people in and around Chandigarh
Knowledge that Counts: Good knowledge of IKEA processes (retail and/or logistics processes), tools and working methods leading to excellent operations. Understanding of customer’s needs, demands and expectations in the local market. Possessing knowledge and understanding of KPIs used for success measures for own function. Well versed with relevant IT systems/solutions/tools.
Operational Approach: Enjoy applying a tactical and operational approach for analyzing business opportunities from customer/market perspective and inspired by challenging situations.
Customer Satisfaction: Enjoy providing service and support to managers, co-workers, and the organization in order to improve the business with focus on customer satisfaction.
What You’ve Done So Far
University degree (Logistics, Economics, Business Administration or related) or equivalent working
experience in retail/home furnishing/supply chain/customer service.
Possess good computer skills and high proficiency in Microsoft Office
Proven analytical and numeric skills with the ability to identify and address required actions
Have experience in problem-solving and process improvement
Your responsibilities
Take direct responsibility for a customer-centric and high performing operations within the Fulfilment function by leading, steering, planning, supporting, and following up the operations, the development of the organization as well as cost optimization opportunities; accountable for a strong collaboration and co creation with counterparts (commercial team and support functions), on both store/market area and country level. Customer Fulfilment (CFF) is a fundamental part in making IKEA multichannel retailing in reality. To support IKEA in achieving business objectives, CFF acts as a fully integrated, process-oriented organization with an end-to- end approach to develop our business and deliver results across functions together with our partners. We are focusing on providing seamless shopping experience with great quality in all touchpoints for the many people. As part of Customer Fulfilment, the function of Unit Fulfilment will contribute to this objective by:
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taking a lead and overall responsibility for operational excellence, performance, and development of
fulfilment units within the market
striving for high performance at lowest possible cost and long-term profitability acting in a
responsible way and thereby create great customer experience
secure development and well-being environment for our many co-workers in Unit Fulfilment.
enabling preconditions, securing availability and efficient execution of the replenishment process
and the customer order fulfilment processes in the fulfilment unit.
continuous improvement and securing fulfilment of products through all sales channels with great
lead times, availability and quality at the lowest possible costs that enable an affordable price and profitability What you’ll do as a Fulfilment Integration Specialist
Contributing to the planning and execution of Commercial activation at the local and market level.
Contributing to the execution of Operational Forecasting in the unit in co-operation with commercial
partners, by proactively monitoring and highlighting deviations and securing high quality in the operational forecast.
Secure correct stock accuracy in the unit by proactively monitoring and taking needed actions.
Contributing to securing optimal Stock structure to reduce avoidable stock, resulting in healthy
capacity utilization and low costs.
Ensure that the goods flow process is executed according to standard operating procedures,
including safety and quality measures.
Collaborate with key stakeholders such as Service Fulfilment and CDC concerning the forward and
reverse flow of goods, material handling, replenishment waste management, and handover of click and-collect orders.
Work closely with the Shop commercial team to ensure that resources are secured to handle the
volume as per the forecast and commercial calendar.
Together as a team
We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!
WE ARE AN EQUAL OPPORTUNITY EMPLOYER:
At IKEA, we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us! We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit and business need.
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