Facility Manager

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Role Overview:

The Site Lead will be accountable for ensuring operational excellence at the Client site in Mumbai, delivering all contractual obligations. This includes compliance with KPIs/SLAs, statutory requirements, stakeholder engagement, and continuous service improvement for all hard and soft facility management services.

Key Responsibilities:

- Act as the single point of contact for the Client; proactively build relationships with client stakeholders, attend governance meetings (MMR/QBR), and ensure timely issue resolution and escalation as per the defined matrix.

- Oversee all service lines - technical and soft services including transport. Ensure all services are delivered per contractual SLAs/KPIs and compliance checklists.

- Ensure 100% compliance with all statutory regulations and maintain up-to-date documentation for all staff.

- Review and implement SOPs and PPMs as per the SOW for technical and soft services; ensure documentation, logbooks, trackers, and all compliance records are updated and accessible for audits.

- Manage a diverse team (on-role and outsourced); oversee background checks, discipline, and scheduled training as per the site calendar. Foster a high-engagement, safety-first culture and ensure resource deployment meets the contract.

- Administer all third-party contract services (AMC, F&B, transport, specialized services) as a managing agent, maintaining strict compliance, quality benchmarks, timely contract renewals, and reporting of SLAs.

- Ensure error-free MIS, SLA/scorecard, and financial reporting to client as per specified timelines.

- Conduct timely stakeholder engagement, feedback gathering, and service review meetings. Ensure cleanliness, hospitality standards, event, meeting, and common area management meet evolving business expectations.