Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Analyst, Facilities Management
Account Management – Work Dynamics
What this job involves:
We are seeking an analytical and tech-savvy Facilities Management Analyst specializing in soft services to drive data-driven decision-making and innovation across our facility operations. The ideal candidate will leverage advanced analytics and emerging technologies to optimize soft service delivery, enhance operational efficiency, and implement innovative solutions while maintaining high standards of service quality.
Data Analytics & Performance Management
Collect, analyze, and interpret data from soft services operations including janitorial, pest control, landscaping, and horticulture services
Develop comprehensive dashboards and reports to track key performance indicators (KPIs) and service delivery metrics
Conduct trend analysis to identify patterns, inefficiencies, and opportunities for improvement
Generate actionable insights from facility performance data to support strategic decision-making
Perform cost-benefit analyses for soft service operations and recommend optimization strategies
Create predictive models for resource allocation, scheduling, and service demand forecasting
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Research and evaluate emerging technologies applicable to soft services operations (IoT sensors, automation, AI-driven solutions)
Identify opportunities to integrate technology solutions for enhanced service delivery (smart cleaning systems, automated pest monitoring, digital landscaping management)
Lead pilot programs for new technologies and innovative service delivery models
Develop business cases for technology investments in soft services
Collaborate with IT and operations teams to implement digital transformation initiatives
Monitor industry trends and best practices in facility management technology
Soft Services Operations Support
Oversee and analyze janitorial services performance to maintain cleanliness standards across all facility areas
Monitor pest control program effectiveness through data analysis and compliance tracking
Evaluate landscaping and horticulture services performance using quantitative metrics
Conduct data-driven facility inspections and maintain comprehensive digital inspection records
Support the optimization of service schedules based on utilization patterns and data insights
Operations & Administration
Person should be willing to work in shifts
Analyze work order systems data including ticket creation, response times, completion rates, and closure patterns
Optimize shift schedules for facility staff using data analytics and forecasting models
Maintain accurate digital documentation and create automated reporting systems for facility activities
Generate regular analytical reports on facility performance metrics and service delivery efficiency
Develop standardized templates and processes for data collection and reporting
Vendor & Stakeholder Management
Analyze vendor performance data and conduct quantitative evaluations against service level agreements (SLAs)
Create vendor scorecards and performance benchmarking reports
Support vendor management through data-driven insights and performance analytics
Prepare presentations for stakeholders showcasing operational insights and improvement recommendations
Facilitate data-sharing and reporting requirements between facility users and service providers
Compliance & Safety Analytics
Track and analyze health and safety metrics across all soft service operations
Monitor compliance data and generate risk assessment reports
Analyze incident reports and identify trends to support preventive measures
Create compliance dashboards to ensure adherence to environmental and regulatory requirements
Support emergency response planning through scenario analysis and data modeling
Education & Experience
Bachelor's degree in Data Analytics, Business Analytics, Engineering, Facility Management, Computer Science, or related field
2-4 years of experience in data analytics, preferably within facilities management or related operations role
Prior experience in implementing technology solutions or innovation projects in service operations
Experience working with large facilities of minimum 500,000 SQFT preferred
Demonstrated experience in process improvement and operational optimization
Technical Skills
Advanced Excel Skills: Proficient in pivot tables, VLOOKUP, macros, data validation, and advanced formulas
Data Visualization Tools: Experience with Power BI, Tableau, or similar business intelligence platforms
Data Analysis: Strong statistical analysis and data modeling capabilities
Database Management: Familiarity with SQL and database query languages
Facility Management Software: Experience with CAFM/CMMS systems and ability to extract and analyze system data
Microsoft Office Suite: Advanced proficiency in Excel, PowerPoint for data presentation, and Word
Programming Knowledge: Basic knowledge of Python or R for data analytics (preferred)
IoT & Automation: Understanding of IoT sensors, automation technologies, and their application in facility management
Excellent written communication skills for technical documentation and reporting
Analytical Competencies
Data Analytics: Advanced ability to collect, clean, analyze, and interpret large datasets
Problem-Solving: Analytical approach to identifying root causes and developing data-driven solutions
Innovation Mindset: Creative thinking to identify technology opportunities and innovative service delivery models
Critical Thinking: Ability to evaluate complex scenarios and make evidence-based recommendations
Attention to Detail: Precision in data analysis and quality assurance of analytical outputs
Process Optimization: Skill in identifying inefficiencies and designing improved workflows
Core Competencies
Communication Skills: Ability to translate complex data insights into clear, actionable recommendations for diverse stakeholders including vendors, staff, and management
Organizational Skills: Strong multitasking abilities with attention to detail in managing multiple analytical projects
Technical Aptitude: Quick learner with enthusiasm for emerging technologies and digital tools
Time Management: Ability to prioritize analytical tasks and manage multiple deadlines
Business Acumen: Understanding of facility operations and soft services business models
Collaboration: Effective team player who can work across functions and technical/non-technical teams
Personal Attributes
Self-motivated with ability to work independently on complex analytical projects
Customer service-oriented mindset with focus on delivering actionable insights
Flexibility to respond to urgent data requests and support operations outside regular business hours
Team player with collaborative approach to innovation and problem-solving
Strong work ethic and professional demeanor
Continuous learner with passion for technology and innovation
Results-oriented with drive to improve operational efficiency
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!
Location:
On-site –Bengaluru, KA
Scheduled Weekly Hours:
48
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
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