External Workforce Management Process Specialist

Band Level 3

Job Description Summary Location: Hyderabad, India

Relocation Support: This role is based in Hyderabad, India. Novartis is unable to offer relocation support: please only apply if accessible.

Are you passionate about process excellence and creating seamless workforce experiences on a global scale? As an External Workforce Management Process Specialist, you'll play a key role in supporting and continuously improving the processes, systems, and policies that enable Novartis' external workforce strategy. Working at the intersection of operations, technology, and compliance, you'll help ensure a high-quality user experience while driving consistency, transparency, and operational excellence across external workforce management activities.

Key Responsibilities

- Provide expert guidance on external workforce processes, policies, and operational standards.

- Perform regular reviews to ensure adherence to established procedures and controls.

- Monitor activities and identify process gaps, risks, and non-compliance cases.

- Serve as the escalation point for SAP Fieldglass system and process issues.

- Support defect resolution, standard enhancements, and change requests within Fieldglass.

- Coordinate with advanced support teams to resolve complex system incidents.

- Deliver reporting and analytics to support operational decision-making and process improvements.

- Develop and maintain knowledge resources, training materials, and user guidance.

- Provide direct support to countries without dedicated local support resources.

Essential Requirements

- Bachelor's degree or equivalent professional experience in human resources, operations, or a related field.

- Experience supporting or administering SAP Fieldglass processes and solutions.

- Strong understanding of operational processes, controls, and service delivery principles.

- Ability to analyze data, identify trends, and translate insights into actions.