The role is that of a commercial who is responsible for providing end to end support to sales function Pan India by means of timely gift settlement , material service, managing overhead costs and warehouse operations, optimization of resources and implementation and management of call centers and other laid down systems and procedures also finding ways to optimize the overall cost and servicing, thereby assisting in achieving business objectives
Primary Responsibilities
Business Responsibility Areas
(Please detail out at least 8-10 responsibility areas)
Key Performance Indicators
Customer Service
Timely review of dispatch and delivery ensuring unit delivery is under control
Explore opportunities to enhance the various processes like gift settlements, transportation for material etc.
Identify and address the factors affecting the Order Cycle Time with a purpose to improve customer service levels
Address the complaints or issue raised by dealers as per timelines and come up with ways to avoid recurrence of the same issues
Don't want to miss the next one?
Subscribe to daily email alerts for roles matching your interests.
Explore opportunities and ensure optimization of route plan, territory level planning, warehouse layout, call centers etc. to save resources like time and cost and enhance overall service experience
Assess the existing storage space utilization in warehouses and work towards storage space optimization.
Documentation and Control
Ensure maintenance of accurate and timely documentation for various heads like bill processing, schemes, KYC etc.
Ensure stock verification as per defined frequency and take measures to control stock variances and maintain damage stock reports and status
Support for initiatives:
Manage and drive the contest centrally by collating, analyzing, comprehending and circulating the same to relevant stakeholders
Ensure query resolution centrally to provide better understanding of contests.
Oversee smooth implementation of new systems being launched like SAP, OTM, Barcoding system, SOLUS, etc.
Vendor Management
Explore opportunities for vendor creation as well as development with the objective of cost optimization for material servicing and gift settlement
Safety Compliances and Audits
Monitor daily and Monthly safety activities through reports and highlight gaps and provide support if required, to sustain the process
Track and ensure timely renewal of statutory licenses as and when applicable
Educate team on gaps identified and need for following recommended standards
Conduct safety audit periodically, maintain records of the same, identify gaps and suggest changes
Team Management
Ensure growth and development of immediate team
Productive utilization of manpower resources to drive business growths
Service delivery as per schedule
Safety audit and Compliances
Process and cost optimization
Scope of Work
a) Financial Scope (Range of financial spend):
As per budget
b) People Management Scope (Range of no. of Direct/ Indirect Reports):
Indirect - CFA, Housekeeping and vendors, call centre and IT staff
c) Geography Coverage (Country-wide/ State-wide / Area-wide)
Country wide
d) Corporate Coverage (Company-wide / Business Unit or Function-wide / Sub-function-wide / Other):
Sales commercial
Key Interactions
Internal
Retail, Projects, Services, Home Improvement, SSC, Legal, IT, Central Functions, HR and Marketing
