The Field Technical Support (FTS) Officer will serve as the on-site technical custodian for assigned APPS Mega accounts and mega-sites. The role is responsible for diagnosing site conditions, recommending fit-for-purpose product systems, supervising critical application work and supporting successful execution of complex or high-value waterproofing, flooring and repair projects. The position is expected to strengthen customer confidence, improve site conversion, reduce complaints and compensation, and enable business growth through technically sound interventions.
Key Responsibilities
Technical Diagnostics & Solutioning
Conduct detailed site assessments for waterproofing, industrial flooring, repair and rehabilitation requirements.
Evaluate concrete structures, substrate condition, structural distress, water ingress, cracks, delamination, corrosion, dampness and other failure indicators.
Identify root causes at problem sites and recommend suitable product systems and application methodologies.
Prepare practical site recommendations, technical notes and corrective action inputs for customers, contractors and sales teams.
Project Site Support & Execution Supervision
Provide on-site support for mega-sites, strategic accounts and complex/high-value executions.
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Complaint closure TAT; reduction in repeat complaints; reduction in compensation value; quality of RCA documentation.
Execution Quality
First-time-right execution; number and quality of site audits; adherence to application protocol at critical sites.
Capability Building
Contractor/site team training conducted; technical enablement of sales teams; documented site learnings shared.
Success Profile
The ideal FTS Officer should combine the discipline of a civil/structural engineer, the practical judgment of an application engineer and the customer orientation of a technical consultant. The person should be comfortable working at live construction sites, diagnosing problems, influencing execution teams and converting technical credibility into business outcomes for APPS.
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