Investigate and analyze customer complaints and provide resolution as per defined systems.
Conduct product audits, process audits, packing audits, and batching audits as per schedule.
Perform periodic and special tests as per required frequency and standard guidelines.
Provide required data inputs for monthly reports and plant review systems.
Support analysis and troubleshooting of deviant or non-conforming batches.
Escalate technical concerns related to specifications, methods, new products, or quality issues to the Technical team.
Ensure timely preparation and availability of master samples before expiry timelines.
Support production operations by ensuring process adherence, shift coordination, manpower planning, in-process checks, SAP transactions, safety observations reporting, and smooth shift handover–takeover while maintaining shopfloor discipline and hygiene.
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