Executive

• Manage outbound and inbound calls/ chats / emails for customers with existing complaints or service issues

• Provide clear updates, resolution status, and next steps to customers

• Act as a single point of contact for customers during the complaint lifecycle

• Drive first-call resolution wherever possible to reduce repeat contacts

Candidates need to Walkin to our EXL office Mon - Fri 12 to 2pm

• Manage outbound and inbound calls/ chats / emails for customers with existing complaints or service issues

• Provide clear updates, resolution status, and next steps to customers

• Act as a single point of contact for customers during the complaint lifecycle

• Drive first-call resolution wherever possible to reduce repeat contacts

Candidates need to Walkin to our EXL office Mon - Fri 12 to 2pm

Graduate/ Undergraduates 0 - 4 Years