Administer and maintain the Microsoft Dynamics 365 platform, including system configuration, customization, access, and security management via Azure active directory groups
-
Troubleshoot / Replicate issues encountered by users, Investigate and identify the root cause behind the issues and propose solutions.
-
Understand the business logic set on tables (standard & custom) including but not limited to Power Automate, Business process flows, Cloud Flows, Validation rules written using JavaScript & Plugins.
-
Fix production bugs on areas mentioned above adhering to correct deployment practices.
-
Proactively monitor our ServiceNow incident queues for Dynamics 365 specific tasks during your shift, take ownership and provide timely support to end users as per our defined SLAs.
-
Document enhancements & bugs using AzureDevOps.
-
Engage Microsoft support on product specific issues, Expedite and ensure timely resolutions.
-
Collaborate with business stakeholders to understand issues & pain points & be detail oriented
-
Regularly monitor system health/performance and monitor data integrations with connected systems using Azure Synapse pipelines. Identify, troubleshoot & expedite pipeline failures.
-
Use SQL 4 CDS to perform bulk data DML operations like insert, update, delete.
-
Stay up to date with the latest features and enhancements in Dynamics 365 and recommend best practices to optimize system performance and user experience.
-
Assist in the planning and execution of system upgrades, patches, and enhancements.
-
Don't want to miss the next one?
Subscribe to daily email alerts for roles matching your interests.
Support during release weekends (once per month) on Saturday and/or Sundays as required
Responsibilities:
- Administer and maintain the Microsoft Dynamics 365 platform, including system configuration, customization, access, and security management via Azure active directory groups
- Troubleshoot / Replicate issues encountered by users, Investigate and identify the root cause behind the issues and propose solutions.
- Understand the business logic set on tables (standard & custom) including but not limited to Power Automate, Business process flows, Cloud Flows, Validation rules written using JavaScript & Plugins.
- Fix production bugs on areas mentioned above adhering to correct deployment practices.
- Proactively monitor our ServiceNow incident queues for Dynamics 365 specific tasks during your shift, take ownership and provide timely support to end users as per our defined SLAs.
- Document enhancements & bugs using AzureDevOps.
- Engage Microsoft support on product specific issues, Expedite and ensure timely resolutions.
- Collaborate with business stakeholders to understand issues & pain points & be detail oriented
- Regularly monitor system health/performance and monitor data integrations with connected systems using Azure Synapse pipelines. Identify, troubleshoot & expedite pipeline failures.
- Use SQL 4 CDS to perform bulk data DML operations like insert, update, delete.
- Stay up to date with the latest features and enhancements in Dynamics 365 and recommend best practices to optimize system performance and user experience.
- Assist in the planning and execution of system upgrades, patches, and enhancements.
- Support during release weekends (once per month) on Saturday and/or Sundays as required
- Bachelor’s degree in computer science, Information technology or a related field.
- Proven work experience of at least 7-8 years as a Microsoft Dynamics 365 administrator and developer.
- Strong knowledge of Microsoft Dynamics 365 Sales & Customer Insights - Journeys products.
- Good understanding of Azure Synapse and monitoring data pipelines in Synapse. Synapse development experience preferred.
- Knowledge of JavaScript, XRM Toolbox & should be able to write basic to moderate SQL queries / Fetch XML and experience with Native Data Import feature of D365 for bulk data management.
- Strong understanding and experience on Azure Synapse (data pipelines)
- Relevant Microsoft Certifications preferred.
- Excellent written and verbal communication skills, with the ability to collaborate effectively with internal cross-functional teams.
Similar roles you might like
More openings like this one — take a look before you go.
