At Quest Global, it’s not just what we do but how and why we do it that makes us different. With over 25 years as an engineering services provider, we believe in the power of doing things differently to make the impossible possible. Our people are driven by the desire to make the world a better place—to make a positive difference that contributes to a brighter future. We bring together technologies and industries, alongside the contributions of diverse individuals who are empowered by an intentional workplace culture, to solve problems better and faster.
Job Summary
The Order Management Support role is responsible for supporting order managers and project managers in the execution and administration of customer orders throughout the order lifecycle. This position serves as a key coordination point between service partners, project teams, supply chain functions, logistics, engineering, and manufacturing to ensure accurate order processing, on-time delivery, and customer satisfaction.
The ideal candidate will possess strong SAP and Microsoft Office skills, excellent communication and organizational abilities, attention to detail, and the capability to effectively collaborate across global cross-functional teams. English language proficiency is required.
Key Responsibilities
Documentation and Reporting
Prepare and maintain project and order documentation, status reports, and meeting minutes.
Ensure all documentation is current, accurate, and stored in the appropriate project and order management repositories.
Assist in preparing presentations, dashboards, and reports for internal and external stakeholders.
Review and clarify incoming customer orders to ensure completeness of scope, pricing, delivery requirements, and applicable documentation.
Support accurate order execution by identifying and resolving discrepancies before order release into the supply and manufacturing chain.
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Serve as the primary point of contact for inquiries related to purchase orders placed by Service business partners.
Maintain strong and collaborative relationships with internal and external stakeholders.
Coordinate with Service partners, Order Managers, Project Managers, Buyers, Planners, Global Logistics, ECC, and Engineering teams to ensure successful order fulfillment.
Respond to order and project-related inquiries in a timely and professional manner.
Coordinate order pull-ins, push-outs, and schedule adjustments to meet customer requirements and business objectives.
Proactively communicate risks, delays, and mitigation plans to affected stakeholders.
Quality Management
Assist with Quality Notification (QN) tracking and reporting activities.
Support investigations and resolution activities associated with order-related quality concerns.
Ensure accurate documentation of quality-related actions and reporting requirements.
Order Management and Execution
Maintain RIK and MOD sales documents within SAP.
Create and maintain Shipping Bills of Material (BOMs).
Monitor and report material and part status for both factory-consumed and loose-delivered components.
Coordinate purchase order and supplier status updates with procurement and planning teams.
Generate part status and order progress reports for Order Managers and Project Managers.
Take ownership of assigned sales orders from logistical, technical, data maintenance, and manufacturing perspectives.
Perform order reconciliation activities to ensure alignment between sold scope, quoted scope, customer requirements, and executed scope.
Ensure master data accuracy and support continuous improvement initiatives related to order processing and execution.
Drive issue resolution and escalation management to maintain delivery commitments and customer satisfaction.
Preferred Competencies
Customer focused with a proactive mindset.
Strong stakeholder management and coordination skills.
Ability to work independently and take ownership of assigned responsibilities.
Continuous improvement and process-oriented thinking.
Experience supporting manufacturing, service, or industrial operations environments.
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