E-Branch Team Leader

Job Requirements

About theRole: The E-Branch Team Leader will be a key member of the Turbo Cross-Sell function. This role involves leading and enabling a team to achieve business goals, managing customer relationships, and driving operational efficiency. The ideal candidate will be self-driven, possess strong communication and analytical skills, and be capable of managing escalations while enhancing customer experience.

Primary Responsibilities

• Lead and motivate the team to deliver desired business outcomes.

• Drive inputs and enable team members to achieve set targets.

• Handle escalations effectively and manage crisis situations with composure.

• Optimize team productivity and operational efficiency.

• Utilize strong MIS and analytical skills to track performance and identify improvement areas.

• Demonstrate excellent people management and team-building capabilities.

• Manage stakeholders effectively across internal and external teams.

• Think creatively and initiate strategies to enhance customer experience.

• Maintain a strong understanding of banking products and processes.

• Conduct market research to evaluate customer needs and identify selling opportunities.

Secondary Responsibilities

• Manage challenging situations with resilience and a customer-first mindset.