Ericsson is looking for a diligent and competent Domain Support Specialist. As a member of our Automated Operations team, you will play a crucial role in managing and executing maintenance activities, providing technical support, and coordinating daily operational tasks. This role centers on ensuring that our services and resources are efficiently activated, configured, and tested. If you are eager to work in an interactive environment and dedicated to guaranteeing the availability and performance of services for our customers, this might be the ideal role for you.
What you will do:
To manage the team for delivery of services as per agreed SLA/WLA with customer.
Escalation handling.
CSR Review with PA responsible
TT/ CR Performance Management & Reporting
To ensure RCA for any Critical event.
To ensure necessary support is provided to Network Rollout, D&P and FM including prioritization of tasks as per business needs.
To ensure all the activities are conducted are executed as per MSTOP guidelines.
To ensure all the MIRs are released as per MSTOP guidelines.
Monitoring and review of TT, CR and AT on daily basis.
Ensure that User Access Control is implemented as MSTOP process and regular review is in place.
To provide the BO CA Manager with reports of team performance in the allocated area on a scheduled basis.
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To participate in internal technical discussions in view to improve overall network performance and make recommendations wherever possible.
To contribute in the creation and improvements to procedures and routines within the department / group.
Interface management with Circle, Regional and Central teams of OSD, MSIP and GNOC
To initiate, support and implement uniform organizational processes.
Authorized to report security breach incidences.
Authorized to raise CSR
Responsible for driving EHS through employee Awareness and Compliance for the responsible unit
The skills you bring:
Bachelor level, in engineering (IT, Telecom) or
2-4 years’ experience in Operations, Customer handling and Technical support.
Experience in Ericsson Charging System will be preferred.
ITIL, Oracle, CCNA, Red Hat Certified professionals will be given more preference.
All academic credentials must be from recognized and accredited institutions and are further subject to verification.
Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 790339
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