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Director – All India Soft Services
Account: Schneider Electric India (SEI) Business Unit: Work Dynamics – Integrated Facilities Management (IFM) Location: India (National Role) Reporting To: Account Director / Country IFM Lead Direct Reports: Regional Soft Services Leads, Facilities Managers, Vendor Partner Teams
Role Purpose
The Director – All India Soft Services is responsible for leading and governing the delivery of all soft services across Schneider Electric’s India portfolio, including corporate offices, engineering centers, manufacturing support locations, innovation hubs, and other business facilities.
The role is accountable for developing and executing a best-in-class workplace experience strategy while ensuring operational excellence, compliance, sustainability, service consistency, and financial performance. The incumbent will lead large multi-location teams and strategic vendor partners, driving service innovation and continuous improvement aligned with Schneider Electric’s workplace, employee experience, and ESG objectives.
Strategic Leadership & Governance
Develop and execute the national soft services strategy across the Schneider Electric India portfolio.
Establish standardized operating procedures, governance frameworks, and service delivery models across all locations.
Drive operational excellence, workplace experience enhancement, and continuous improvement initiatives.
Act as the senior escalation point for all soft services-related operational matters.
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Partner with Schneider Electric leadership and JLL account leadership to align service delivery with business objectives.
Provide strategic oversight and governance for:
Housekeeping & Janitorial Services
Pantry & Refreshment Services
Reception & Front-of-House Services
Mailroom & Courier Management
Workplace Experience & Concierge Services
Landscaping & Horticulture
Pest Control Programs
Event & Meeting Room Services
Cafeteria and Food Services Governance
Waste Management & Recycling Programs
Employee Well-being and Hospitality Services
Transport Services (where applicable)
Ensure consistent service delivery, standardization, and operational excellence across all Schneider Electric locations in India.
Client Relationship Management
Serve as the primary senior leadership contact for Schneider Electric stakeholders regarding soft services.
Build trusted partnerships with Business Leaders, HR, Procurement, EHS, Workplace Experience, and Corporate Real Estate teams.
Conduct regular governance reviews and executive business reviews.
Proactively identify opportunities to enhance workplace experience and service value.
Vendor & Contract Management
Lead strategic vendor governance and performance management programs.
Drive supplier optimization, innovation, and continuous improvement initiatives.
Manage contract compliance, commercial performance, and service quality standards.
Conduct periodic vendor reviews, audits, and benchmarking exercises.
Support sourcing strategies and contract renewals in collaboration with Procurement teams.
Financial & Commercial Management
Own national soft services budgets and financial performance.
Develop annual operating plans, forecasts, and cost optimization roadmaps.
Drive productivity improvements and efficiency initiatives while maintaining service quality.
Monitor spend against budgets and identify cost-saving opportunities.
Support business cases for workplace transformation and service enhancement projects.
Workplace Experience & Employee Engagement
Champion employee-centric workplace programs that enhance engagement, productivity, and satisfaction.
Lead initiatives supporting Schneider Electric’s future workplace strategy.
Monitor workplace experience metrics and employee feedback programs.
Drive hospitality-led service culture across all sites.
Compliance, Risk & Safety
Ensure compliance with Schneider Electric EHS standards, JLL policies, and statutory regulations.
Lead soft services risk management and business continuity planning.
Support crisis management, emergency preparedness, and incident response activities.
Ensure audit readiness and closure of compliance observations.
Sustainability & ESG Leadership
Support Schneider Electric’s sustainability and decarbonization objectives.
Drive waste reduction, recycling, water conservation, and sustainable procurement initiatives.
Promote environmentally responsible workplace practices and vendor compliance.
Track and report ESG-related soft services metrics.
Team Leadership & Talent Development
Lead a geographically dispersed team of regional managers, site leaders, and vendor personnel.
Develop succession plans and talent pipelines.
Foster a culture of accountability, collaboration, innovation, and service excellence.
Coach and mentor future leaders across the account.
Internal
Schneider Electric India Leadership
Corporate Real Estate Teams
HR & Employee Experience Teams
Procurement & Finance
EHS & Security Teams
IT & Workplace Technology Teams
JLL Account Leadership
External
Strategic Service Partners
Soft Services Vendors
Food Service Operators
Workplace Experience Providers
Regulatory Authorities
Experience
15+ years of progressive experience in Facilities Management, Workplace Services, Hospitality Management, Corporate Real Estate, or Integrated Facilities Management.
Minimum 8–10 years managing large-scale soft services operations across multiple sites and regions.
Proven leadership experience in multinational corporate environments.
Experience managing large vendor ecosystems and national service contracts.
Exposure to workplace transformation, employee experience, and ESG programs is highly desirable.
Technical & Functional Competencies
Multi-site Facilities & Workplace Operations
Vendor & Contract Management
Financial Planning & Budget Management
Service Excellence & Hospitality Management
Governance & Performance Management
Risk & Compliance Management
Business Continuity Planning
Workplace Experience Programs
Sustainability & ESG Initiatives
Change Management & Transformation
Leadership Competencies
Strategic Thinking
Executive Presence
Stakeholder Influence
Customer Centricity
Commercial Acumen
People Leadership
Decision Making
Innovation & Continuous Improvement
Technology Skills
CAFM / IWMS Platforms
ServiceNow
- SAP
Power BI & Analytics Tools
Microsoft Office Suite
Workplace Experience Technologies
Operational Excellence
SLA Achievement (%)
Service Quality Scores
Audit Compliance Scores
Corrective Action Closure Rates
Financial Performance
Budget Adherence
Cost Optimization Savings
Vendor Productivity Improvements
Workplace Experience
Employee Satisfaction Scores
Workplace Experience Index
Stakeholder Satisfaction Ratings
Vendor Management
Vendor SLA Compliance
Contract Performance Scores
Innovation & Continuous Improvement Deliverables
Sustainability
Waste Diversion & Recycling Rates
ESG Compliance Metrics
Sustainability Program Achievement
People & Culture
Employee Engagement Scores
Talent Retention
Training & Development Completion
Education & Professional Qualifications
Bachelor’s Degree in Hospitality Management, Facility Management, Business Administration, Engineering, or related discipline.
MBA preferred.
IFMA, RICS, FMP, CFM, SFP, NEBOSH, IOSH, or equivalent professional certifications preferred.
Why Join JLL on the Schneider Electric Account
This role offers an opportunity to lead one of India’s most prestigious integrated facilities management portfolios, driving workplace experience, sustainability, operational excellence, and innovation across a nationally distributed corporate real estate footprint. The successful candidate will play a key leadership role in shaping the future workplace experience for Schneider Electric employees while delivering measurable business value and industry-leading service outcomes.
Location:
On-site –Bengaluru, KA
Scheduled Weekly Hours:
48
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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