The Digital Journey Owner will lead and manage the bank’s digital transformation initiatives in alignment with long-term strategic objectives. This role involves close collaboration with cross-functional teams to identify and implement digital capabilities that enhance client experiences. The role holder will be responsible for driving innovation, ensuring operational efficiency, and delivering best-in-class digital solutions.
Key Responsibilities
Primary Responsibilities
Drive and implement the bank’s digital strategy in alignment with organizational values, objectives, and priorities.
Collaborate with cross-functional teams to gather requirements and promote new digital capabilities.
Monitor and report monthly performance against digital transformation spend and value targets.
Manage relationships with third-party digital delivery partners, ensuring performance against agreed SLAs and KPIs.
Work closely with the IT Digital Transformation team to review performance and suggest improvements.
Ensure adherence to regulatory guidelines and internal compliance standards.
Prepare dashboards and reports on key metrics for senior management.
Foster a culture of agility, elite performance, and innovation across the digital transformation team.
Secondary Responsibilities
Develop and maintain training materials and documentation for internal business users; coordinate ongoing training sessions.
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