DGM & Head - Plant Logistics Operations

Responsibilities & Key Deliverables

Lead and transform outbound logistics operations by driving cost efficiency, service excellence, digital enablement, and network optimization aligned to the overall business plan.

Strategic Planning & Cost Leadership

• Own outbound budgeting and capacity planning in line with the annual business plan.
• Drive cost optimization initiatives through network redesign, modal mix optimization (including rail dispatch), and resource efficiency.
• Lead liquidation of aged and total‑loss vehicles to minimize financial exposure.

Service Excellence & Partner Governance

-Establish, monitor, and continuously improve SLAs with 3PL and secondary transport partners, ensuring consistent service levels and timely corrective actions. -Oversee appointment and governance of RSOs (21) and C&F agents, ensuring SLA adherence, internal guideline compliance, and statutory requirements. -Manage secondary transportation through structured partner reviews and performance management.

Digital Transformation & Process Excellence

• Lead digital adoption across outbound operations, including:

1. Yard Management Systems to improve yard efficiency and productivity
2. End‑to‑end transit visibility
3. IT enablement of claims management portals

• Drive process standardization and system-led controls to improve visibility, reliability, and decision‑making.

Network Optimization & Capacity Enhancement

-Identify and capitalize on business opportunities to create multiplier effects, including carrier capacity enhancement and evaluation of alternate transport solutions (e.g., flatbeds, chassis carriers). -Continuously assess industry trends and domain insights to strengthen outbound network resilience.

Customer & Dealer Experience

-Enhance dealer satisfaction by proactively understanding stated and unstated needs and delivering superior service outcomes. -Act as a key stakeholder interface to resolve systemic issues impacting dealer experience