Deputy Manger - Smart Cities and Digital Twin

Role Purpose

Experience in GIS, Smart Cities, Digital Twin, BIM-GIS, urban mobility, city operations, geospatial platforms, solution consulting, pre-sales or proposal support. BPO GIS operations experience is acceptable where supported by strong solutioning exposure. Essential Hiring Skills GIS and spatial data fundamentals Smart City and Digital Twin solutioning BIM-GIS integration awareness City operations and command centre use cases Urban mobility and infrastructure data understanding Ability to create solution frameworks, POVs, demos, proposals and RFP responses Excellent English written and verbal communication Ability to interact with global clients. Responsibilies Create Smart City and Digital Twin solution frameworks; build city operations, urban mobility and command centre use cases; define BIM-GIS integration approaches; develop immersive visualisation concepts; support RFPs, proposals and city transformation pursuits; conduct innovation workshops, executive demos and solution walkthroughs for mapping clients; create POVs, GTM assets and client-ready collaterals; coordinate with GIS analysts, platform teams and delivery teams to prepare demo datasets, dashboards and solution narratives; track Smart City and Digital Twin market trends. Good to have Hiring Skills ArcGIS, Cesium, 3D GIS, dashboarding, city digital twin platforms, IoT / sensor data awareness, urban analytics, infrastructure monitoring, immersive visualisation, executive demo

Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients’ individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines

Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses