Deputy Manager - Spares

Responsibilities & Key Deliverables

As a Deputy Manager - Parts, you will be responsible for driving the spare parts business in coordination with Country Managers, distributors, service teams, plants, warehouses, logistics, accounts, and SBU teams.

Key Responsibilities include:

• Drive spare parts business performance in coordination with Country Managers, including payment follow-up, retail sales tracking, market potential study, sales loss analysis, distributor network reach, and benchmarking of global best practices.

• Ensure monthly order execution with complete understanding of spare parts processes, documentation requirements, and compliance with laid-down policies.

• Support M&M field teams, HO service teams, and distributors for urgent supplies and concern resolution by coordinating with warehouses and plants to ensure timely dispatch.

• Build capability of distributor spare parts teams through training on systems, processes, inventory management, Mahindra DMS, parts catalogue reading, and query portal usage.

• Analyse loss of FFR and coordinate with relevant teams to address systemic gaps for sustainable improvement.

• Track VOR / RUSH FFR on a daily basis to improve service responsiveness.

• Coordinate with SBUs for BO parts ETA and ensure receipt as per committed timelines.

• Coordinate with SBU CC team for MSS allocation and STO tracking.

• Track high-value BO parts and follow up with sourcing teams to ensure availability within the same month and maximise execution value.