CX Trainer
EXL Service
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Ensure that the process transactions are processed as per Desk Top procedures with customer centricity
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Ensure that the assigned targets in accordance with SLA are met
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Ensure that the quality of the transactions is in compliance with predefined parameters
-
Provide the relevant process reports on a daily basis
-
Ensure adherence to established attendance schedules
-
Ensure adherence to Company Policies and Procedures
-
Ensure that the process transactions are processed as per Desk Top procedures with customer centricity
-
Ensure that the assigned targets in accordance with SLA are met
-
Ensure that the quality of the transactions is in compliance with predefined parameters
-
Provide the relevant process reports on a daily basis
-
Ensure adherence to established attendance schedules
-
Ensure adherence to Company Policies and Procedures
-
Ensure that the process transactions are processed as per Desk Top procedures with customer centricity
-
Ensure that the assigned targets in accordance with SLA are met
-
Ensure that the quality of the transactions is in compliance with predefined parameters
-
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