Customer Success Specialist (Pathology & Sequencing Labs)

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The Position

The Opportunity

The Customer Success Specialist – Pathology Lab is a field-based position that is responsible for providing pre-sales support, installation services, technical expertise, and training/education to new and existing customers (Pathology Labs, Sequencing Labs, Commercial sequencing providers). The primary role of this position is to collaborate with sales, support teams, and serve as the scientific/technical expert to help drive sales and provide support for customers. While some work may be performed remotely, this position requires approximately 50-70% travel (including overnight travel) to customer sites across India.

Key Roles & Responsibilities:

• Provide expert knowledge of products/applications and consultative scientific support to sales, customers, support & applications teams, cross-functional resources, and other stakeholders

• Partner with sales in the field to provide customers with the scientific and product support necessary to accelerate the sales process

o Pre-sales customer presentations/seminars

o Experimental designs

o Product evaluation and selection

o Evaluation of IHC , ISH , IF ,DP , NGS methods and workflow optimization

o Training and post-sale technical support

• Participate in scientific seminars and trade shows by providing technical presentations

• Provide installation and training support for IHC , ISH ,DP , NGS library preparation and target enrichment workflow for our customers.