Customer Success Engineer

About Us:

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This position is located in Pune. You'll be working in a major tech center of Pune, India. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!

The Customer Success Engineer is responsible for product adoption and expertise of the LogicMonitor customer at scale. You will contribute to the product experience through resolving customer problems, educating users on LM functionality and providing useful solutions within the LogicMonitor product. The CSE is responsible for all aspects of the customer's success within the product, including training, adoption, problem resolution, business value realization, retention, and growth - all done at scale utilizing tool automation 1:many and 1:1 customer meetings. The CSE is the primary point of contact for product adoption and creative solutions and is responsible for working in tandem with a team of Customer Success Managers, Account Owners, Executives, and other cross-functional teams as needed to meet customer and LM leadership expectations.