via Career pages·Yesterday
Customer Service Manager-Loan Centre
IDFC First Bank
Full-timeOn-sitecustomer serviceloan processingtat managementfirst contact resolutionservice quality assurancechannel managementconflict resolutionrecord keepingservice quality managementsocial media monitoringcomplaint resolution managementpersonal brandingcustomer satisfactionproblem solvinglearning agilityfinancial analysisproductivity improvementupsellingdeveloping peoplecommunication & influenceaccount managementcustomer supportattention detaildigital literacycredit evaluationcall handlingcross sellingcall handling metrics & service qualityempathy
Location:Ajmer, Rajasthan, IndiaType:Full-timePosted:Yesterday
Job Requirements
Job Description
Job Title –Customer Service Manager - Loan Center
Business Unit - Retail Banking
Function - Customer Experience
Job Purpose:
The primary responsibility is to esure all the customers are attended to and resolution is given within defined TAT
Roles & Responsibilities:
'1. Productivity 2. Maintaining Service Quality 3. Average Handling Time 4. First Contact Resolution 5. Maintaining TAT for all customer requests 6. Xsell 7. Channel MIgratioin to alternate channels
Educational Qualifications:
Graduate - Any
Post Graduate - Any
Don't want to miss the next one?
Subscribe to daily email alerts for roles matching your interests.
