Customer Service Analyst 1-Support

An associte in this role would be responsible for analyzing, configuring, testing, and implementing changes across Cerner/Oracle Health solutions. This role ensures that client requirements are translated into accurate system configurations while maintaining quality, compliance, and alignment with organizational standards. The analyst works closely with clients, internal stakeholders, and cross-functional teams to ensure safe, timely, and seamless delivery of changes.

1. Change Configuration & Implementation

Implement and configure changes in Cerner solutions based on client requirements and standardized build practices.

Manage end-to-end change lifecycle: request intake, analysis, scoping, build, testing, validation, and deployment.

Ensure builds follow established configuration guidelines and maintain consistency across environments.

1. Requirements Gathering & Analysis

Work with clients, solution architects, and internal teams to understand business requirements.

Estimate work effort, clearly define scope, and document configuration details for each change request.

Identify dependencies and integration points across interconnected modules or solutions.

1. Issue Investigation & Troubleshooting

Analyze and investigate configuration-related issues reported by clients or stakeholders.

Identify root causes and apply corrective changes without impacting other solutions or workflows.

Document resolutions and improvements for future reference.

1. Collaboration & Communication

Provide clear status updates to clients, project managers, and internal teams.

Communicate risks, delays, scope changes, or dependencies proactively.

Translate technical configurations into understandable explanations for non-technical stakeholders.