Customer Relations Co-worker

Who you are

You are passionate about creating a positive shopping experience for customers and thrive in a fast-paced retail environment. You have a strong customer focus, enjoy working as part of a team, and have excellent problem-solving skills. You are friendly, approachable, and always ready to assist customers with their needs. Your ability to remain calm under pressure and handle complaints with empathy makes you a great fit for this role.

Your Background & Skills:

• Experience in customer service and retail environment.
• Strong interpersonal skills with the ability to build rapport with customers.
• Ability to handle multiple tasks efficiently.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Fluent in English, both written and spoken.
• Passion for home furnishing and an understanding of customers’ everyday life at home.

Your responsibilities

As a Customer Relations Co-Worker, you will play a key role in ensuring that every customer has an enjoyable and seamless shopping experience. Your responsibilities will include:

• Providing exceptional customer service: Be helpful, friendly, and solution-oriented when interacting with customers.
• Handling complaints and inquiries: Listen actively to customers, resolve their concerns efficiently, and escalate issues when necessary.
• Optimizing the shopping experience: Ensure your workspace is well-equipped, organized, and efficient at all times.
• Processing payments: Handle transactions accurately and efficiently while ensuring a positive checkout experience.
• Assisting with product assembly & exchanges: Help customers with assembly concerns and exchange components when needed.
• Supporting store goals: Understand and contribute to the store’s commercial action plan to maximize sales and profitability.
• Ensuring store safety & compliance: Maintain a safe and secure shopping environment for customers and colleagues.
• Promoting IKEA values: Uphold and reflect IKEA’s values in all customer interactions.

Together as a team

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!