Customer Manager - Jaipur

Who you are

• You have at least 5 years of leadership experience in a customer-focused, fast-paced, and multi-channel retail environment.
• You are passionate about creating exceptional customer experiences and driving business growth through operational excellence.
• You have proven experience in leading, coaching, and developing teams, fostering a high-performance culture, and building future talent through succession planning.
• You possess strong problem-solving and conflict management skills, enabling you to make informed decisions and improve business performance.
• You have a solid understanding of cost and budget management, retail operations, and customer satisfaction metrics.
• You are knowledgeable about talent management, including recruitment, coaching, and employee development.
• You understand change management principles and can effectively lead teams through change and business transformation.
• You have a good understanding of legal compliance, third-party contracts, safety and security requirements, and can work confidently with external authorities when required.
• You have knowledge of the food business, including food safety standards and commercial operations.
• You are analytical, collaborative, and an effective communicator who builds strong relationships across functions to deliver business results.

We are excited to soon welcome IKEA to Jaipur, where this role will be based. This is a great opportunity to be part of building a new store and contributing to IKEA’s growth in India.

Your responsibilities

• Lead the Customer Experience function by creating a seamless, convenient, and rewarding shopping journey across all customer touchpoints.
• Drive a customer-first culture by using customer insights, feedback, and market trends to improve the overall shopping experience and influence business decisions.
• Ensure operational excellence by identifying and removing barriers that impact customers throughout their buying, checkout, payment, and after-sales journey.
• Support commercial priorities and collaborate with cross-functional teams to maximize sales, customer satisfaction, and business performance.
• Oversee the IKEA Food business, ensuring commercial success while maintaining the highest standards of food safety, Swedishness, and regulatory compliance.