Custom Software Engineer

Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs. Must have skills : ServiceNow Customer Service Management (CSM) Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education

Summary:

As a Custom Software Engineer, We are looking for a Senior ServiceNow Developer with strong hands-on background in ServiceNow Supplier LifeCycle Operations SLO and CSM, who now operates in a semi hands off capacity leading complex configurations, mentoring developers, and owning technical modules.

Roles and Responsibilities:

Solution Development Leadership Lead configuration and customization within SLO. Strong understanding of CSM, experience in Integration.

Design and review:

o Supplier onboarding workflows o Risk assessment forms o Compliance automation Create reusable components & frameworks. Technical Design and Development

Develop complex solutions using:

o Flow Designer o Script Includes o Business Rules o Client Scripts o IntegrationHub Design data models aligned with supplier lifecycle processes. Develop and maintain REST SOAP integrations. Code Quality and Mentorship Perform peer code reviews. Guide junior developers. Enforce development best practices. Automation and Optimization Optimize SLO workflows for performance. Reduce manual procurement processes. Improve supplier data quality & validation. Documentation and Governance Maintain design documents. Support release cycles. Participate in CAB discussions.

Required Skills

Strong JavaScript and Glide API knowledge Deep understanding of Supplier Lifecycle processes

Experience with:

o Vendor onboarding o Risk scoring o SLA automation Experience with IntegrationHub Knowledge of Service Portal and UI Builder

Professional and Technical Skills:

ServiceNow Certified System Administrator Certified Application Developer CIS if applicable ITIL v4 Foundation